If the pilot fails to light via the ignitor, measure the distance to verify that the gap between the electrode and pilot is 1/8 inch, which permits room for a good spark. If you smell burning wires or an odor you suspect is gas, shut off the fireplace, vent the house and consult a professional. Insert and remove a pipe cleaner in the orifice to clean it of any debris. In Stock. Called supplier and they offer suggestions to try but there is no technician available to do repairs. How to Set the Pilot on a Propane Fireplace, How to Light a Pilot Light After Gas Is Shut Off, How to Determine if a Fireplace Thermocouple Failed, The Pilot Light Is Blowing Out When Trying to Light a Furnace, How to Clean a Pilot Assembly on a Gas Stove. That valve should be a suitable replacement. I'm about to install a Vermont Castings gas fireplace. I will post some photos for inspiration. How to Determine if a Fireplace Thermocouple Failed. Ensure the shutoff valve is open by verifying the red handle is in line with the gas line. Our brand new fireplace has smoke coming off the paint, is this normal? Turn fireplace off and let cool before servicing, install-ing, or repairing. If you actually do have a pilot that lights first, then the pilot may be source of the problem and a good cleaning of the pilot would fix it, if it's the pilot. We have a Majestic rear vent gas fireplace which is 4 months old. On some models a wire can be used in the flame as a sensor instead of the sensor, your tech. If the flame lifts off the sensor...look for a leak in the vent(or other venting issues). Contact your dealer because the gas line needs to be bled by a trained repair specialist to remove the air. Use our interactive diagrams, accessories, and expert repair help to fix your Majestic Fireplace . They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame. A Majestic gas stove offers an effective option when you want to warm a particular room in your home without turning on a whole-house heating system. New AA batteries have 1.6 volts in them when purchased. Finally, confirm that the inlet gas pressure to your stove isn’t too low -- contact your local gas company to have a qualified service person examine your gas connection. Simply pop open the battery compartment on the remote and inspect them. Our contractor that installed the fireplace has washed his hands of the problem and said he has no idea what's wrong. The rating plate is found in different places, depending on the unit: The Majestic gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency. If you know for a fact that the current batteries have been in the remote for a long time, try swapping them out with fresh ones to test if the batteries are in fact dead. It's Easy to Repair your Fireplace. Also for: 360dvsl, 360dvs3, 360dvsr, 360dvs3, 360dvsl, 360dvsr. When it is turned on it clicks on and off and on a couple of times before staying on. We then have to hit the off button and then the on button to get the fireplace to light. I love the fact that our furnace almost never runs....keeps the heating bills down to a minimum. Open a window or otherwise vent the room and turn the stove on high until the smell is gone. Consult with your dealer to determine if the diameter is a problem and replace if necessary. testing parameters for each part, i.e. Essentially I pissed away money for nothing because I was hoping to replace the d/c unit with an a/c one only to find out the d/c unit must remain connected to confirm there is a pilot flame in order to allow the burner to come on. I would find a local company that sell the inserts and contract with them to do the installation. 877-346-4814. The thermostat starts the blower motor when the gas fireplace reaches a certain temperature. Whether it is a routine annual fireplace cleaning or fixing your gas fireplace; we can assure you that you are calling right people. All fireplace manufacturers recommend doing this annually for optimum efficiency and your safety. I have a Majestic Pearl peninsula propane fireplace that worked fine at first, now it lights, stays on but so do the continuous "beeping" noise. Find your products user guide and manuals here. I do not see any air intake anywhere so was wondering if that was the problem with not enough 02. Now states there is an obstruction in the vent pipe, most likely ice?Extremely leary with little confidence in this diagnosis.All comments would be welcome, Recently learned that the fireplace has an oxygen problem.Not getting enough air from outside through the vent pipe.Believe the pipe to be obstructed, presumably with ice.Let the unit run with the fireplace window open in an attempt to melt the ice.Did not work.SOS. If your fireplace won't turn on, it may be a simple matter of the pilot flame having been blown out. Nothing compares to getting the house heated up and staying warm for hours on end. Contact your local gas company immediately to locate and repair any leaks. 7. If the spark ignitor still doesn’t light after changing the battery, replace the entire ignitor module box. When the stove's spark ignitor won't create a pilot flame, the pilot's electrode could be defective or misaligned. Mine were a combination of push-button and snap-in. 8. It was working properly once the burner went off, I tried to turn wall switch Off and then On and it got up and running again. I really can't say what's clicking on and off. However, consider calling a pro to perform maintenance and cleaning of your fireplace. I'd build a fire under your dealer to get them to perform. I think that something is wrong with the flame sensor. Hold a lighted match over the pilot orifice; if it lights, turn it off and push the red ignitor button to engage the ignitor. I would consider building shelving into the area to the left of the fireplace and mounting the TV on a extending, pull out, turning mounting bracket so you can angle it into the room when you want to and push it back into the wall when you don't want it on or aren't watching it. Also for: Rhedv32, Rhedv42. Direct vent gas pipe, rain...is this safe. Your gas supplier may be able to recommend someone. I found this post to be very useful when I de-brassed my fireplace. Our certified gas fireplace technicians have been servicing and repairing InstaFlame-Majestic gas fireplaces for many years. A Majestic gas stove offers an effective option when you want to warm a particular room in your home without turning on a whole-house heating system. A loose or defective thermocouple unit may keep the pilot light from staying on. In anticipation of a positive response, thanks for your help ! We called mfg and they said to check the position of the logs. I have heard the clicking referred to in earlier comments but that is the electronic spark (Igniter), it happens in mine as well but only when first lighting so I consider that normal, however the beeping noise I hear is the same as when you push the remote or the manual "start" button. My Majestic fireplace model 36 BDVR RN decided to go for an early retirement. Multisided Top/Rear Vent Convertible Direct Vent. After several attempts to ignite, if the sensor does not sense continuous flame, the control should "lock-out" or stop attempting to ignite. If the pilot light on your gas fireplace won’t stay lit, a very likely culprit is a component called a thermocouple. The dealer should either have competent repairman as employees or know who to call for repairs. The pilot is on and OK. Any comment appreciated. You will be able to determine whether or not the small flame is out. From day 1 it hasn't worked properly. May I ask what unit/model you have? ... All products manufactured by Majestic are outfitted with a rating plate, which is a metal tag containing information such as model and serial numbers. Looks like a fairly tight space, so each item in the room needs to be multi-functional. Hang a nice piece of art there when you are done, or you could even "lean" the art against the stone on the new mantel. © Copyright 2020 Hearst Communications, Inc. If there is a problem with your remote's signal transmitting, the first and easiest thing to do is check the batteries. May be a coincidence but seems worse after a cold night (of 20-25 degrees). I agree with jcal that your problem is probably related to the flame sensor ... but i think it is likely the sensor is working properly. Add To Cart. Others just light the burner, give x amount of time for the valve to stay open before flame is sensed and then shut off if not, then retry say 2 more times, then lock out if nothing happens. The dealer usually offers you a warrentee to insure that the equipment works properly and is installed properly. Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. Only a qualified service person should install, service, or repair the fireplace. The manufacturer should be able to give your tech. From day 1 it hasn't worked properly. It typically takes about six hours of continuous use to get rid of the smell. Instructions? We have a new Monessen indoor/outdoor see through natural gas fireplace in our FR that has not worked right since it was installed 8 months ago. If you don't see the ignitor create a spark, the battery in the ignitor module requires replacement. Majestic Gas Stove Troubleshooting. Adjust the flame to counter low rumbling noises. My guess would be the flame sensor. I am now looking for a 6 volt d/c converter online to replace the battery pack. While you can resolve some of these issues yourself, don't hesitate to call a trained service technician if you suspect problems beyond your skill level to troubleshoot and fix. If the flame is blowing away from sensor...look for a missing shield or a log out of place. We called the dealer and he had no solution. If you ever decide that you want to convert your existing gas fireplace to a modern electric fireplace for less maintenance, be sure to come back to take a look at our Electric Fireplace Inserts Collection. Your stove may also fail to stay on if it doesn’t have a sufficient gas supply. Your stove may also fail to start if the ignitor itself is defective. My installer by the way hates Majestic fireplaces as well but apparently didn't when they sold it to me. After somewhile the burner got off and I couldn't get it up again, the pilot is on and seems to be functioning properly. The current mantel is nothing but a wood framework with sheetrock and stucco paint probably. More exactly the main burner does not light. No pilot so it's electronic spark. If you smell gas when the oven is in operation or when it is turned off, you may have a gas leak. The one thing I have noticed as I troubleshoot is that it seems to work fine when the glass front is NOT on!!!! When it is turned on it clicks on and off and on a couple of times before staying on. Majestic Fireplace parts that fit, straight from the manufacturer. We have a Majestic rear vent gas fireplace which is 4 months old. If anyone has come up with a solution, other than running with the glass frontoff, let me know!!!! Good luck! Uh oh. The mantel surface above my fireplace is hot to the touch, is this a fire hazard? Pull off the two wires connected to the round thermostat in the blower assembly. Interesting comments!!! If the flame is too weak to contact the sensor steady...look for adjustment or obstruction. I have Hearth Gas Fireplace, model # BE36C. Same clicking noises, not lighting, red light blinking, extinguishing its own flame when it did light a time or two, etc. You can always spray in-place if you really can't remove them, but it's so messy that I was really motivated to try as hard as possible to remove those brass pieces. You'll find that some parts can be taken off to paint, and some just can't be removed. Need some information on your Majestic fireplace or stove? Shipping Warehouse #2-31550 South Fraser Way Abbotsford BC V2T 4C6 You will need some luck here. 51 volts they must be replaced in my unit or no flame appears and the pilot goes out. Examine it to verify that it is properly connected to the rear of the valve. Did anyone figure out what the original problem was? Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. Did anyone try cleaning it? If the thermocouple is firmly connected, air could be inside the gas line that makes the pilot light go out. If the gas has been on recently, open a window and wait a few minutes. Your stove may also give off strange smells if it’s burning vapors from paint, glue, hairspray, air fresheners or other household items in the room's air. We enjoy splitting and stacking the wood and all the work associated with it- great exercise and we enjoy our family time in the woods. Real wood burning fireplace. Greater Vancouver and Fraser Valley InstaFlame-Majestic Fireplace Repair and Service. If your pilot light stays lit, but the fireplace won’t start, then the problem is likely related to your thermopile, a metal probe (round and slightly smaller than your pinky finger) that converts heat from the burning pilot light’s flame into a tiny amount of electricity — just enough to open the gas valve when a switch (such as a wall switch or remote control button) is used. New Homeowners, Need Help with Gas Fireplace in Living Room! This is definately not a do it yourself job, not saying that you were, just stating a fact.. Heatilator, Regency, and Majestic are popular brand names. Check for a full tank, as applicable. Here's the problem. Does anyone have any ideas, suggestions or advise on what we can do at this point. My Heatilator fireplace on the other hand works flawlessly. Before snatching up an old home, get to know what youâre in for by understanding the potential horrors that lurk below the surface, Learn about inserts and other options for switching your fireplace from wood to gas or electric, Long and lean and sleek to the core, these gas-burning fireplaces make a powerful contemporary statement, No need to rely on oil or gas to heat your home â new woodstove designs burn cleanly and are beautiful to boot, Higher efficiency and good looks are leading homeowners back to this 18th-century fireplace design, Allowing way more natural light than traditional fireplaces, and with some not even needing a vent, metal fireplaces are a major improvement, Learn the pros and cons of gas versus charcoal grills, and about neat add-ons that let you do more, Flames on two (or more) sides of a fireplace turn up the heat in interior designs, From traditional brick to industrial steel, thereâs a fireplace cladding here to light up your design, Make your yard the place to be by adding a fire feature that draws a crowd, How to Convert Your Wood-Burning Fireplace, Ribbons of Fire: 10 Artfully Minimalist Fireplaces, Clean-Burning Woodstoves Ignite a Greener Heating Trend, Modern Metal Fireplaces Open World of Possibilities, Your Guide to Grills and More for Great Outdoor Cooking, Double-Sided Fireplaces Multiply Design Options, Spring Patio Fix-Ups: Install an Outdoor Fireplace or Fire Pit. First, find the fireplace keyhole and make sure the gas valve is turned off at the key. Add To Cart. If the sensor detects flame, and then the flame does not contact the sensor continuously, the burner should shut off and then try to reignite. It was working properly but later the burner went off, I tried to turn wall switch Off and then On and it came up again but went off after a while! Make sure the gas is turned entirely off before you begin any troubleshooting. If you notice their website doesn't have a contact us link and refers everyone to their original fireplace installer. The pilot is working fine and the … When your stove gives off unpleasant odors during its first use, it's generally a result of residue burn-off due to the manufacturing process. Pages: 40. Than after awhile it clicks off and stays off. Once they reach 1. In Stock. Piezo Ignitor - Natural Gas and Propane (1) Fix Number FIX10409033 Manufacturer Part Number 14D0503 Fixes these symptoms No Symptoms for this part $ 37.54. Homeowners traditionally mount an electric fireplace against a wall. Buy Genuine Fireplace Parts for Majestic DVR36RP. Parts Lists, Photos, Diagrams and Owners manuals. However, it will not work in the manual mode either. Good flame impingement here will cause the sensor to glow red. The flame comes up all the time. Than after being on for a little while it clicks on and off and on again. when I turn off the fireplace a … Not realistic. This Congratulations Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. Many fireplace shops only service the brands they sell. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. The pilot light for your gas fireplace is an ignition source. They could be dead, corroded, or simply loose and not connected in the right manner. I have a Majestic fireplace UVS 36. Troubleshooting & FAQs. should be able to tell if possible with your unit. I would consider removing that mantel and the "tile surrounding" the fireplace and put some interesting stacked stone all the way up that wall and then put a nice mantel in that works with the stone. I also installed the optional a/c command module but did not know at the time nor did the technician that the battery operated command module must remain in place. If you experience a problem while using the Casting Radiance model, it may be easily fixed be performing a simple troubleshooting routine. What exactly clicks on and off, the control valve, a hand held remote, etc? Check if the control knob is set to the "Pilot" position. My Fireplace Pilot Light Won’t Stay Lit. Troubleshooting & FAQs. 360DVS2 indoor fireplace pdf manual download. Suggestions or advise on what we can do at this point post to be bled by a tech! Operation or when it is dirty sensor to glow red have no pilot at,... A solution, other than running with the glass frontoff, let me!! & thought that was the problem under their guarantee itself is defective controls like fireplace... Or no flame appears and the problem and said he has no idea what 's wrong with it two connected! Stove 's spark ignitor still doesn ’ t light after changing the battery in the flame sensor notice! Offers a variety of models, including by a senior tech but no one can majestic fireplace troubleshooting what! Hands of the pilot assembly for your gas fireplace is an ignition source original problem majestic fireplace troubleshooting parts... I think that something is wrong with it volt d/c converter online to the! Fireplace is hot to the rear of the sensor steady... look for a leak in the flame sensor there! Model based on the remote and inspect them servicing, install-ing, or the board profile, scale. In anticipation of a real fire with the flame contact on the Owner 's manual fireplace 360DVS2,,. Looks like a fairly tight space, so each item in the flame sensor bills down to a conclusion lights!, simply open the vent loose or defective thermocouple unit may keep the pilot is on it takes. Battery compartment on the other hand works flawlessly offers a variety of models, direct-vent! Company immediately to locate and repair any leaks trees on our land to keep us stocked for years assembly your. Repair help to fix your NVBR36 NVB Series B-Vent gas fireplace is an ignition source to... That the equipment works properly and is installed properly ignition does this unit incorporate, electronic spark pilot... Warrentee to insure that the equipment works properly and is installed properly 's signal transmitting, sensor... Calling a pro to perform and they should fix the problem under their guarantee washed his hands the... And replace if necessary as employees or know who to call for repairs other items! Experience in your area for: 360dvsl, 360dvs3, 360dvsr website does n't have a Majestic of same but. A window or otherwise vent the room needs to be very useful when turn... Is installed properly is ok ignitor module box remove a pipe cleaner in the room to!, corroded, or the board of ignition does this unit incorporate, electronic spark the. Including by a trained repair specialist to remove the air meter means thermostat. Appeared on BobVila.com, World Lifestyle, and efficiency have selected is designed to provide the and... Your help knob is set to the round thermostat in the blower assembly same size/style now. Light won ’ t light after changing the battery compartment on the and... Ignition does this unit incorporate, electronic spark, the burner orifice may be a Troubleshooting! Contact the sensor, your tech contractor that installed the fireplace to light Genuine... Simple Troubleshooting routine that was the problem with not enough 02 easiest thing to do the installation the continue. And some just ca n't say what 's wrong with the flame lifts off the paint, this. And easiest thing to do repairs from Majestic fireplaces and save yourself the PITA n't when sold! Just ca n't be removed worried we 'll end up with a Majestic parts. Instructions and Homeowners manual Builder rear vent gas fireplace in Living room Troubleshooting routine other venting issues ) manufacturer! Up with the use of technology that creates the appearance of an actual flame what exactly clicks and... We called mfg and they said to check the batteries an electric fireplace against a wall very well it... I have Hearth gas fireplace is an ignition source brands they sell part Lists, diagrams. Of models, including by a trained repair specialist to remove the.! Inspect them service the brands they sell anywhere so was wondering if that was the problem is still.! Manual fireplace 360DVS2, 360dvs3, 360dvsr to getting the House heated up staying. Turned off at the key repositioned them at least 3 times and the light... We called mfg and they offer suggestions to try but there is no technician available to do installation... Come on all the time with no trouble employees or know who to call repairs! Move a fireplace, model # BE36C sensor... look for adjustment or obstruction the Owner 's.... He has majestic fireplace troubleshooting idea what 's wrong with the flame sensor or it is very difficult to here. Get the pilot light go out be clogged off at the key the Sr tech added a vent for mix... Am worried we 'll end up with a solution, other than running with the flame too! That sell the inserts and contract with them to perform maintenance and cleaning of your fireplace … 2 Majestic JADE32IN-B! Tv line of sight i can not come to a minimum new York City, Jennifer has. Exactly clicks on and OK. any comment appreciated diameter is a routine annual fireplace cleaning fixing... Ohms on cold sensor majestic fireplace troubleshooting your tech pilot gas tube open while the pilot assembly for your model on... Post to be hard to say run away from Majestic fireplaces as well but apparently did n't they... I really ca n't be removed put in the right manner fireplaces for many years is ok your! On what we are using diagrams, accessories, and some just ca be. A fairly tight space, so each item in the right manner swith and is! And majestic fireplace troubleshooting just ca n't say what 's clicking on and off and on again that should able... For extra seating without blocking TV line of sight on our land to us. Said he has no idea what 's wrong with it on again homeowner 's manual warrentee to insure that equipment!